Last updated: [Insert Date]
1. Who We Are
This website is operated by Venga Prints(“we”, “us”, “our”).
Registered address: Clifton, Nottingham
Email: support@vengaprints.com
We are the data controller responsible for your personal data under UK GDPR.
2. What Information We Collect
We may collect and process the following personal data:
Information you provide to us:
- Name
- Billing and delivery address
- Email address
- Phone number (if provided)
- Order details and personalisation information (e.g. names, dates, images you upload)
Payment information:
- We do not store full payment card details
- Payments are processed securely by third-party payment providers (e.g. PayPal, Stripe, Shopify Payments)
Technical data:
- IP address
- Browser type and version
- Device information
- Cookies and usage data
3. How We Use Your Information
We use your data to:
- Process and fulfil your orders
- Personalise products you purchase
- Communicate with you about your order
- Provide customer support
- Improve our website and services
- Comply with legal obligations
4. Personalisation Content (Important for Print Businesses)
When you upload images or text for personalised products:
- You confirm you have the legal right to use this content
- We only use it to fulfil your order
- We do not sell or reuse your uploaded content for marketing unless you give permission
5. Lawful Basis for Processing
We process your data under the following legal bases:
- Contract: to fulfil your order
- Legal obligation: for tax and accounting records
- Legitimate interests: to improve services and prevent fraud
- Consent: for marketing emails (if you opt in)
6. How We Share Your Data
We only share your data when necessary with trusted third parties, including:
- Payment processors (e.g. PayPal, Stripe)
- Delivery couriers (e.g. Royal Mail, Evri)
- Website hosting providers
- Email marketing platforms (if used)
We never sell your personal data.
7. Data Storage & Security
We take appropriate security measures to protect your data from loss, misuse, or unauthorised access.
Your data is stored securely and only accessible by authorised personnel.
8. How Long We Keep Your Data
We keep your personal data only as long as necessary:
- Order records: typically 6 years (for tax/legal reasons)
- Customer support emails: up to 12–24 months
- Marketing data: until you unsubscribe or withdraw consent
9. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the ICO (www.ico.org.uk)
10. Cookies
Our website uses cookies to:
- Improve website functionality
- Analyse traffic and performance
- Support shopping and checkout features
You can disable cookies in your browser settings, but some website features may not work correctly.
11. Marketing
We may send you marketing emails if you have opted in.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
14. Contact Us
If you have any questions about this Privacy Policy or your data, contact:
Email: support@vengaprints.co.uk
Business Name: Venga Prints