Terms & Conditions

Last updated: 25-05-2026

1. About Us

This website is operated by Venga Prints (“we”, “us”, “our”).
Our registered address is: Clifton, Nottingham
Contact email: support@vengaprints.com

2. Use of Website

By using our website, you agree to these Terms & Conditions. If you do not agree, please do not use our site or services.

You must not use this website for any unlawful purpose or in a way that may damage or impair its availability.

3. Products & Personalised Items

We specialise in personalised print products. As these items are made to order:

  • All personalisation details are the responsibility of the customer.
  • You must ensure all spelling, dates, and information are correct before placing an order.
  • We are not responsible for errors submitted by the customer.

We reserve the right to refuse any order containing inappropriate, offensive, or copyrighted material without permission.

4. Orders

Once an order is placed, you will receive confirmation by email.

We reserve the right to cancel or refuse any order for reasons including (but not limited to):

  • Stock or material availability
  • Pricing or listing errors
  • Suspicion of fraudulent activity

If we cancel your order, a full refund will be issued.

5. Pricing & Payment

All prices are shown in GBP (£) and include/exclude VAT where applicable.

Payment must be made in full before production begins.

We reserve the right to change prices at any time without prior notice, but changes will not affect orders already placed.

6. Delivery

Estimated delivery times are shown on product pages but are not guaranteed.

We are not responsible for delays caused by postal services, couriers, or events outside our control.

If your item is lost in transit, please contact us and we will assist in resolving the issue.

7. Returns & Refunds

Due to the personalised nature of our products:

  • Personalised items are non-refundable and non-returnable unless they arrive damaged or faulty.
  • Non-personalised items may be returned within 14 days in accordance with UK consumer law.

If an item arrives damaged, you must notify us within 48 hours of delivery with photos.

8. Intellectual Property

All content on this website, including images, designs, and text, belongs to [Your Business Name] unless otherwise stated.

You may not copy, reproduce, or use our content without written permission.

9. Customer Content

By uploading or submitting images/text for personalisation, you confirm that:

  • You own the rights or have permission to use them
  • They do not infringe any copyright, trademark, or third-party rights

We are not liable for any copyright infringement caused by customer-submitted content.

10. Liability

We are not liable for:

  • Any indirect or consequential loss
  • Errors caused by incorrect customer information
  • Delays outside our control

Our total liability is limited to the value of the order placed.

11. Privacy

We handle your personal data in accordance with our Privacy Policy, which complies with UK GDPR regulations.

12. Changes to Terms

We may update these Terms & Conditions at any time. Any changes will be posted on this page.

13. Contact Us

If you have any questions about these Terms, please contact:

Email: support@vengaprints.com
Business Name: Venga Prints